How can I receive a refund or cancel? Print

We provide a 72-hour refund policy. This policy is determined on a case-by-case basis.

In order to receive a refund, a request must be formally made by creating a accounts ticket in your client area. We do not accept or entertain any other means of requesting refund. There must also be an appropriate reason to be eligible for a refund. This two-step process is in place to prevent any abuse of our refund policy.

If you are wishing to cancel your service, and not request a refund - you can do so by following these steps:
1. Login to your client area, then click "Dashboard".
2. Select the service that you are wishing to have canceled.
3. Click "Billing" and select "Request Cancellation".
4. Fill in the cancellation form, please provide a reason for canceling.

No refunds on services that require manual setup/installation once the service has been provisioned such as custom VPS/VDS and dedicated servers.

Please contact us if you have any questions.